Frequently Asked Questions
Everything you need to know about our plastic-free beauty bars and shipping policies.
How do I store my HiBAR to make it last longer?
To get the most out of your bars, store them upright in a dry area of your shower. We recommend using a soap dish with drainage or a shower rack to ensure they dry out between uses.
Are HiBAR products safe for color-treated hair?
Yes, all our shampoo and conditioner bars are 100% color-safe. They are formulated without sulfates, phthalates, or parabens that typically strip hair of color and natural oils.
What is your shipping policy?
We offer carbon-neutral shipping on all orders. Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order ships.
Are your products truly plastic-free?
Absolutely. From our product formulas to our shipping materials, we are 100% plastic-free. We use compostable and recyclable paper-based packaging to minimize environmental impact.
What is your return policy?
We want you to love your hair. If you are not satisfied with your purchase, you can return your items within 30 days for a full refund. Please contact our support team to initiate a return label.
Do the bars work well in hard water?
Yes, unlike traditional soap-based bars, HiBAR is a salon-quality surfactant-based formula that performs exceptionally well in hard water without leaving a waxy residue.